Welcome BC MBA Students!
Download a copy of Temkin Group presentation
from Mary Cronin’s E-Commerce class
on March 24, 2012.
Here are some relevant links from the presentation:
- The Six Laws of Customer Experience
- 2011 Temkin Web Experience Ratings
- 2012 Temkin Experience Ratings
- Temkin Ratings website
- Temkin Ratings UK website
- SLICE-B expert review methodology
Good luck with the rest of the course!