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Recent Temkin Group Research
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top June 2017
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- Report: What Happens After a Good or Bad Experience, 2017 May 2017
- Report: The State of CX Management, 2017 May 2017
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June 8 Aimee will speak in Chicago at: Employee Engagement Conference and Awards
June 14 & 15 Temkin Group workshop in Boston (SOLD OUT): Mapping and Improving Your Customers' Journey
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June 21 Temkin Group workshop in Melbourne, Australia: Customer Experience Leadership One-Day Bootcamp
June 22 Temkin Group webinar: The Shift to Customer Journey Insights
July 6 Temkin Group workshop in London: Customer Experience Leadership One-Day Bootcamp
July 7 Temkin Group workshop in London: Customer Journey Mapping One-Day Bootcamp
August 16 & 17 Temkin Group workshop in Boston: Driving Customer Experience Transformation
October 24 & 25 Temkin Group workshop in Boston: Mapping and Improving Your Customers' Journey
December 4 & 5 Temkin Group workshop in San Diego: Driving Customer Experience Transformation
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- 2017 Temkin Customer Service Ratings: USAA and Mercedes-Benz Are On Top
- Amazon Buys Whole Foods: Hip, Hip Hooray For CX!
- How Comcast Ignored This Customer’s Journey
- The Four CX Core Competencies (Infographic)
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top
- 2017 Temkin Trust Ratings (U.S.): H-E-B and Mercedes-Benz On Top
- Report: Employee Engagement Competency & Maturity, 2017
- Sorry POTUS, But Good Business Does Require Heart
- CX Competency: Customer Connectedness (Video)
Emotion: The Missing Link (Video)
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