Temkin Group Free Resources

We hope that you find the Customer Experience Matters blog a very valuable resource for your CX efforts. And while we do periodically showcase Temkin Group research reports that are for sale, a very large portion of our content is actually available for free!

If you like the blog’s content, then I highly recommend that you subscribe to our CX Matters Monthly Journal so you can keep up-to-date on all our content. In any case, we hope that you enjoy some of these free resources.

CX Competency & Maturity Model

Temkin Group's Customer Experience (CX) Competency & Maturity Assessment

Temkin Group’s CX Competency & Maturity Model is a great tool for understanding the path towards becoming a customer-centric organization.

Use our FREE online assessment identifies your organization’s overall maturity level (across six stages) and identifies how well you’re doing across all Four CX Core Competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness. After completing the assessment, you will receive a list of suggested activities and relevant resources based on your results.

Resource Pages

We’ve created collections of content that are connected to a specific topic or application:


To assemble eBooks, we compile content from across multiple, related sources.


We create informative and entertaining videos around key topics.

See all of our videos.


We sometimes like to showcase our research in a more visual form.

See all of our infographics.

How Can Temkin Group Help?

If you’re looking for more than just great insights and advice from the blog, here are some ways that Temkin Group may be able to help.