If you attended my presentation at HubSpot’s INBOUND 2018 conference on September 5th, then I hope you enjoyed the session. Here are links to some of the content that I presented:
- Download my slides from the presentation (.pdf).
- 2018 Temkin Experience Ratings (free report with customer experience benchmark of 100s of companies)
- Guide to Organizational Culture Change (free infographic that explains what culture is all about and how to drive change)
- The Six Key Traits of Human Beings (free video that provides framework for how to think about human beings)
- The Four CX Core Competencies (free resources to understand and master the competencies of a customer-centric organization: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness).
- CX Competency & Maturity Assessment (free online assessment to identify your maturity level, areas of strengths and weaknesses, and resources to help you improve).
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