Hello to everyone who attended Oracle’s 2012 CX Summit!
I that hope you enjoyed the sessions. Here are some of the research that I referenced in my speech:
- The Future of Customer Experience
- The State Of CX Management, 2012
- 2012 Temkin Experience Ratings
- The ROI of Customer Experience
- Prepare for Next Generation VoC Programs
- eBook: 10 CX Mistakes to Avoid
You may want to consider signing-up for our monthly newsletter, The Customer Experience Journal.
I also highly encourage you to join the Customer Experience Professionals Association (CXPA.org).
Customer Experience Transformist & Managing Partner