Happy 11/11/11- 11 Most Popular Blog Posts

In honor of 11/11/11, here’s a list of the 11 most popular posts on my blog over the previous year.

1	Free eBook: The 6 Laws Of Customer Experience
2	LEGO’s Building Block For Good Experiences
3	8 Customer Experience Trends For 2011
4	The Four Customer Experience Core Competencies
5	Report: The Customer Experience-Loyalty Connection
6	The 2011 Temkin Experience Ratings
7	Don’t Confuse Customer Service With Customer Experience
8	Customer Experience Lessons From Steve Jobs
9	New Report: Voice Of The Customer Programs Grow Up
10	What The Heck Is Customer Experience?
11	9 Recommendations For Net Promoter Score (NPS)

The bottom line: Have a great 11/11/11!