Happy 11/11/11- 11 Most Popular Blog Posts

November 5: Temkin Group webinar: <a href="http://www.anymeeting.com/PIID=ED56D983844930" target="_blank" rel="noopener">Industry CX Spotlight: Utilities
November 7 &amp; 8: Temkin Group workshop in in Boston: <a href="http://events.constantcontact.com/register/event?llr=9ladhsdab&amp;oeidk=a07ef8ryu3a3a34f4da" target="_blank" rel="noopener" data-link-type="web">Driving CX Transformation
November 13: Temkin Group webinar: <a href="http://www.anymeeting.com/PIID=ED56D983844730" target="_blank" rel="noopener">Industry CX Spotlight: Insurance
November 15: Temkin Group webinar: <a href="http://www.anymeeting.com/PIID=ED56D982804F3B" target="_blank" rel="noopener">Industry CX Spotlight: TV/Internet Service Providers
December 11 &amp; 12: Temkin Group workshop in in Miami: <a href="http://events.constantcontact.com/register/event?llr=9ladhsdab&amp;oeidk=a07ef8ryu6n2796b1f4" target="_blank" rel="noopener" data-link-type="web">Mapping and improving Your Customers&#8217; Journey

In honor of 11/11/11, here’s a list of the 11 most popular posts on my blog over the previous year.

1	Free eBook: The 6 Laws Of Customer Experience
2	LEGO’s Building Block For Good Experiences
3	8 Customer Experience Trends For 2011
4	The Four Customer Experience Core Competencies
5	Report: The Customer Experience-Loyalty Connection
6	The 2011 Temkin Experience Ratings
7	Don’t Confuse Customer Service With Customer Experience
8	Customer Experience Lessons From Steve Jobs
9	New Report: Voice Of The Customer Programs Grow Up
10	What The Heck Is Customer Experience?
11	9 Recommendations For Net Promoter Score (NPS)

The bottom line: Have a great 11/11/11!