Happy 11/11/11- 11 Most Popular Blog Posts
In honor of 11/11/11, here’s a list of the 11 most popular posts on my blog over the previous year.
The bottom line: Have a great 11/11/11!
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Recent Temkin Group Research
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top June 2017
- Report: Employee Engagement Competency & Maturity, 2017 June 2017
- Report: The Shift To Customer Journey Insights May 2017
- Report: What Happens After a Good or Bad Experience, 2017 May 2017
- Report: The State of CX Management, 2017 May 2017
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June 8 Aimee will speak in Chicago at: Employee Engagement Conference and Awards
June 14 & 15 Temkin Group workshop in Boston (SOLD OUT): Mapping and Improving Your Customers' Journey
June 19 & 20 Bruce Temkin will speak in Melbourne, Australia: Customer Experience Tech Fest
June 21 Temkin Group workshop in Melbourne, Australia: Customer Experience Leadership One-Day Bootcamp
June 22 Temkin Group webinar: The Shift to Customer Journey Insights
July 6 Temkin Group workshop in London: Customer Experience Leadership One-Day Bootcamp
July 7 Temkin Group workshop in London: Customer Journey Mapping One-Day Bootcamp
August 16 & 17 Temkin Group workshop in Boston: Driving Customer Experience Transformation
October 24 & 25 Temkin Group workshop in Boston: Mapping and Improving Your Customers' Journey
December 4 & 5 Temkin Group workshop in San Diego: Driving Customer Experience Transformation
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Recent Posts
- 2017 Temkin Customer Service Ratings: USAA and Mercedes-Benz Are On Top
- Amazon Buys Whole Foods: Hip, Hip Hooray For CX!
- How Comcast Ignored This Customer’s Journey
- The Four CX Core Competencies (Infographic)
- 2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top
- 2017 Temkin Trust Ratings (U.S.): H-E-B and Mercedes-Benz On Top
- Report: Employee Engagement Competency & Maturity, 2017
- Sorry POTUS, But Good Business Does Require Heart
- CX Competency: Customer Connectedness (Video)
- CX Competency: Employee Engagement (Video)
Emotion: The Missing Link (Video)
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Bruce Temkin Tweets
- Join @TemkinGroup #CX #workshops in #LONDON on 6&7 July. Learn #JourneyMapping and #CustExp Transformation… lnkd.in/dwFY4TW 2 days ago
- Want employees across your organization to have a #CustomerCentric mindset? Check out #CX Institute online #training experiencematters.blog/2017/05/16/int… 4 days ago
- Getting ready for my closing keynote at #CXTechFest in #Melbourne. The topic? 4 #CX Core Competencies experiencematters.blog/2017/04/25/rep… 4 days ago
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