Hello Summit Attendees!
I really enjoyed the event, but was sorry that I could not stay for the second day. Many people asked if they could get a copy of my presentation, so here it is…
Go ahead and download my slides (.pdf)
Here are some posts from my blog, Customer Experience Matters, with data and content that I referenced in my speech…
- Report: The Customer Experience-Loyalty Connection
- Report: The State Of Customer Experience Management, 2011
- Report: The State Of Voice Of The Customer Programs, 2011
- Free report: The Four Core Customer Experience Competencies
- Free report: Eight Customer Experience Megatrends
- Free Report: 2011 Temkin Experience Ratings
- Market Research Needs An Overhaul
You might want to also check out my free eBook: The 6 Laws of Customer Experience
I urge you to consider joining the Customer Experience Professional’s Association:
Good luck on your customer experience journey. Let me know if Temkin Group can help.