Hello CXPA Members (and soon to be members) in Atlanta!
I really enjoyed seeing everyone at the CXPA networking event in Duluth, it was great! Atlanta seems like a hotbed of CX activity!
Lots of thanks to the entire planning committee and to NCR for hosting the event. It was fun to see all of the new point-of-sale and self-service technologies that NCR showed us on the tour. In case you’re interested, you can click below to download my slides.
Here are some posts from my blog, Customer Experience Matters, with some of the data and content that I referenced in my discussion…
- 2012 Temkin Experience Ratings
- 2012 Temkin Loyalty Ratings
- 2012 Temkin Experience Ratings for Tech Vendors
- State of CX Management, 2012
- State of CX Metrics, 2012
- The ROI of CX
You may also want to sign-up for the CX Matters Monthly Journal.
Good luck on your customer experience journey! I hope that you provide and receive a ton of value from the CXPA!
Customer Experience Transformist & Managing Partner, Temkin Group
Chairman, Customer Experience Professionals Association