Hello CXPA members who attended today’s webinar!
I that hope you enjoyed the session. You will be able to download my slides from the CXPA website, but here are some of the research and posts that I referenced during the webinar:
- What is Loyalty? And is it Dead?
- Companies Don’t Earn The Loyalty Their CX Deserves
- The Five I’s of Employee Engagement
- Seven Reasons Why CX Will Thrive, Not Die
- The Excellent Economics Of Service Recovery
- The Future of Customer Experience
- The State of the CX Profession (free report for CXPA members)
- The State Of CX Management, 2012
- 2012 Temkin Experience Ratings
- The ROI of Customer Experience
- Seven Reasons Why CX WIll Thrive, Not Die
Co-founder and Chair, Customer Experience Professionals Association