CXPA Webinar on 12/11

Hello CXPA members who attended today’s webinar!

I that hope you enjoyed the session. You will be able to download my slides from the CXPA website, but here are some of the research and posts that I referenced during the webinar:

Remember to sign-up  for the Best Practice Visit to Intuit in Dallas on February 23 and the 2013 CXPA Members Insight Exchange on May 14 & 15 in San Diego. Members rave about these events.

Best regards,

Bruce Temkin
Customer Experience Transformist & Managing Partner
Temkin Group
Twitter: @btemkin

Co-founder and Chair, Customer Experience Professionals Association

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