Hello attendees of the September 2012 CXPA UK networking event!
I hope that you enjoyed this event and find the CXPA to be a valuable community. If you’re not already a member, then I highly urge you to join and become an active participant in this thriving network of CX professionals.
Here is a copy of my presentation. In addition, here are links to some research reports that I referenced in my speech…
- 2012 Temkin Experience Ratings UK
- The Future of Customer Experience
- The State Of CX Management, 2012
- The ROI of Customer Experience
You may also want to check out these eBooks:
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Customer Experience Transformist & Managing Partner