Hello to CXPA DC Networking Event Attendees!
I that hope you enjoyed the session. It’s always wonderful to get together with a group of CX professionals. And I want to give a big thank you to Vovici for hosting the event.
Here’s a link to download my presentation.
Here is some of the content that I referenced in my speech:
- The Future of Customer Experience
- The State Of CX Management, 2012
- 2012 Temkin Experience Ratings
- The ROI of Customer Experience
- Seven Reasons Why CX WIll Thrive, Not Die
…and a couple of eBooks that you may enjoy:
Remember to mark your calendars for the 2013 CXPA Members Insight Exchange on May 14 & 15 in San Diego. Members rave about these events.
Consider signing-up for our monthly newsletter, The Customer Experience Journal.
Customer Experience Transformist & Managing Partner
Co-founder and Chair, Customer Experience Professionals Association