Hi Everyone!
Thank you for being a part of my first speech in Australia. I enjoyed being a part of this great event and meeting many of you while I was there. Hopefully this content will help continue your learning from Temkin Group.
Here are some posts that augment my speech on Monday, 8 August: Key Trends Affecting the Future of Customer Experience:
- 11 Customer Experience Trends for 2016 (The Year of Emotion). This post includes a number of the trends that I discussed, and also has links to some free webinars on those topics.
- Customer Experience: The Path From Fluff to Tough (Infographic). This infographic describes the trend that I discussed, Crossing Fluff-Tough Chasm.
Here are some posts that augment my speech on Tuesday, 9 August: Putting Emotion Back Into Customer Experience:
- Intensify Emotion: Positive Feelings Create Loyal Customers. This page has great resources on emotion.
- Customer Jurney Thinking: Content (including videos) on this important tool/mindset that can be deployed across yor organization.
Other Resources
Here are some other FREE resources that I’m including, because they augment different discussions that I’ve heard throughout the CX Tech Fest:
- Resource Page: A Beginner’s Guide to CX
- Resource Page: VOC / NPS Resources
- Resource Page: Employee Engagement Resources
- Video/eBook: People-Centric Experience Design
Best regards,
Bruce Temkin
CX Transformist & Managing Partner
Email: bruce@temkingroup.com
Twitter: @btemkin
