Hello Fellow Attendees!
I that hope you enjoyed the event in Toronto. Here’s a link to download my presentation (.pdf).
Here is some of the content that I referenced in my speech:
- The Future of Customer Experience
- The State Of CX Management, 2012
- 2012 Temkin Experience Ratings
- The ROI of Customer Experience
- eBook: 10 CX Mistakes to Avoid
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I highly recommend that you join the Customer Experience Professionals Association, a non–profit organization dedicated to your success.
Co-founder and Chair, Customer Experience Professionals Association