Temkin Group’s CX Competency & Maturity Assessment

Temkin Group's Customer Experience (CX) Competency & Maturity AssessmentComplete this 20-question assessment to determine your overall CX maturity level and your performance in each of the Four Customer Experience Core Competencies. You’ll receive recommendations for improvement and a listing of relevant resources.

To what degree do the following activities occur within your company?

1. My company reviews customer experience metrics and considers them as important as financial metrics
2. Senior executives regularly communicate that customer experience is one of my company's key strategies
3. The executive team uses a clearly defined set of values to guide how it makes decisions
4. Employees across my organization understand what the company’s core values are and how those values relate specifically to their role