We recently introduced the CX Institute, which provides online training that creates a customer-centric mindset in employees across an organization. The CX Institute currently offers two eLearning modules, which can be deployed across a company or purchased individually: Customer Experience Foundations and Creating A Customer-Centric Culture.
We just created these teaser videos to provide a sense of what’s in each course…
eLearning Module: Customer Experience Foundations
This interactive online course is meant for just about everyone in your organization, from front-line supervisors to senior executives. It helps people understand what customer experience is, why it’s important, and recognize their personal role in delivering great customer experience.
eLearning Module: Creating A Customer-Centric Culture
This interactive online course is meant for leaders across organizations who are collectively needed to drive change in your culture. The training demystifies culture and provides a framework for creating and sustaining a more customer-centric organization.
The bottom line: Create a customer-centric mindset with CX Institute training!