B2B Customer Experience Resources
Temkin Group’s research regularly covers B2B environments, so we put together this landing page to share some of our content in this space. As a starter, you may want to watch this webinar with Aimee Lucas, Embedding Customer-Centricity Across Key B2B Processes.
Here are some research reports with B2B content:
- Business-to-Business-to-Customer (B2B2C) CX Best Practices
- Report: 2016 Temkin Experience Ratings of Tech Vendors
- Report: Tech Vendor NPS Benchmark, 2016 (B2B)
- Report: Lessons in CX Excellence, 2016
- Report: Tech Vendors: Product and Relationship Satisfaction, 2016
- Report: B2B Customer Experience Best Practices
- Report: Tech Vendor NPS Benchmark, 2015 (B2B)
- Report: Lessons in CX Excellence, 2015
- CX in the C-Suite: Webinar With Mercedes-Benz CEO
- Report: Raising Customer-Centricity Across the B2B Enterprise
- Where’s All The B2B CX Data?
- Why Net Promoter Score May Not Align With Business Results