Adobe’s Customer and Engineering Excellence Summit

Hello to everyone at the 2012 Customer and Engineering Excellence Summit!

Here are some blog posts and research with content that I referenced in my keynote speech:

Here are some additional items from my track speech on NPS:

You may also want to check out these eBooks:

Consider signing-up for our monthly newsletter, The Customer Experience Journal.

Best regards,

Bruce Temkin
Customer Experience Transformist & Managing Partner

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