Quick Take: The Power of Customer Journey Thinking (Video)

In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Given that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group. Here’s a short snippet from my speech (one of several quick take videos from the event), which focuses on the power of Customer Journey Thinking™:   Want more information on Customer Journey Thinking? Check out the post, Five Questions That Drive Customer Journey Thinking. And don’t forget to join the Intensify Emotion Movement.

Quick Take: Start Talking About Emotion (Video)

In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group. Here’s a short snippet from my speech (one of several quick take videos from the event) where I discuss why we need to Start Talking About Emotion:   For more information on the Five A’s of an emotional response, check out this post: Customer Responses, From Angry To Adoring. And, I urge you to join the Intensify Emotion Movement.

Quick Take: We Need More Qualitative Research (Video)

In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group. Here’s a short snippet from my speech (one of several quick take videos from the event), where I discuss that We Need More Qualitative Research:   I urge you to join the Intensify Emotion Movement.

Quick Take: Customer Experience: Success, Effort, and Emotion (Video)

In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group. Here’s a short snippet from my speech (one of several quick take videos from the event) where I discuss the three elements of customer experience, Success, Effort, and Emotion: If you enjoyed this video, you may want to check out another one: What is Customer Experience? I urge you to join the Intensify Emotion Movement.

Quick Take: Make More Human Emotional Connections (Video)

In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group. Here’s a short snippet from my speech (one of several quick take videos from the event), where I discuss how we need to Make More Human Emotional Connections: I urge you to join the Intensify Emotion Movement.