Off Topic: My Jimmy Fund Walk Against Cancer

Today I participated in the Boston Marathon Jimmy Fund Walk to raise money for the Dana-Farber Cancer Institute. This is the third year that I walked 13 miles along the Boston Marathon route for this great cause (look at the post I wrote about last year’s walk). As I mentioned in my post “Something More Important Than Customer Experience,” I walk to honor the memory of my sister who died of cancer when she was only 38. The day started when our friends piled into our car for a short ride to the starting point. One of our neighbors, a doctor at Dana-Farber, barely made it on Read More …

Lessons Learned From My Jimmy Fund Walk

Yesterday I walked with my family in the Boston Marathon Jimmy Fund Walk which covered the route of the Boston Marathon to raise money for the Dana-Farber Cancer Institute. I described this walk in a previous post called “Something More Important Than Customer Experience.” Although our feet are a bit sore, we really enjoyed the day. The weather was perfect — it was sunny and in the low 60’s. And all along the way, people were psyched to be there — from the nearly 8,000 walkers to the countless volunteers that worked at stations all along the route. If you want Read More …

Off Topic: “I Walk To Be”

Earlier today, I took part in the Boston Marathon Jimmy Fund Walk to raise money to conquer cancer. This is the 7th year that I’ve walked with my son in honor of my sister, Susan Cutler, who passed away from cancer almost 15 years ago. Here’s one of the many scenes along the walk… It’s a great event! In the past, I’ve written about the walk. But this year I wanted to do something different, so I wrote a poem “I Walk To Be” that describes my experience during the walk: I Walk To Be I walk to be I walk Read More …

Off Topic: Please Support My Walk Against Cancer

Sorry to interrupt my regular flow of blog posts to introduce a personal appeal. This is a picture of my sister, Susan Cutler, who was a very active and fun-loving woman. She died of cancer when she was only 38, leaving behind a husband and two children. While that was devastating for our family, the more disturbing issue is that many other families have to deal with this same type of tragedy. That’s why my son and I are walking in our 6th Boston Marathon Jimmy Fund Walk. The annual event is a major fundraiser for the Dana-Farber Cancer Institute. It’s a Read More …

Off Topic: Please Support My Cancer Walk

Over the last ten days I’ve written daily tweets with the following reasons why people should donate to my Boston Marathon Jimmy Fund Walk (in support of the Dana-Farber Cancer Institute): Cancer sucks! The battle needs all of us. You can easily go with one less latte every week or so. The Dana-Farber Cancer Institute is a great place. One less suffering child, one less mourning parent. Enjoy being a part of something so good. Look at these kids (http://tinyurl.com/jfheros). They need your help. What would it hurt to go out for hamburgers vs steaks for one night? It takes more than courage Read More …

My Top 15 Posts In 2008

This is my 199th and final post for 2008. While I enjoyed writing all of the posts, I enjoyed some more than others. So here are some of my 2008 favorites (in chronological order): Trend Watch 2008 Wrap-Up (1/8/08). I captured the highlights of my commentary on trends and predictions for this year. Lead Your Company Out Of A Downturn (2/16/08). This was my first post in a series on the topic of managing in a recession. The Holy Grail: A Link Between Customer Experience And Loyalty  (3/25/08). This was my favorite piece of research in 2008. It quantitatively showed why customer experience is important. Website Usability Is A Rapping Matter (4/4/08). This Read More …

Something More Important Than Customer Experience

Yes, there are definitely things that are more important than customer experience — especially when it comes to your health, your family, and your family’s health. That’s why I want to post an appeal in my blog. This will be the second year that my entire family participates in the Boston Marathon Jimmy Fund Walk. We feel that this is a great opportunity for us to remember our many family members and friends that have lost the battle with cancer, others that are fighting cancer, and the lucky ones that are cancer survivors. And at the same time we can raise money for Read More …