Goodbye Temkin Group Website…

Well, it has finally happened. After being acquired by Qualtrics this past October, we have decommissioned the Temkin Group website. And yes, I have mixed feelings. To quote a line from Winnie-the-Pooh…

How lucky I am to have something that makes saying goodbye so hard.

It’s hard to say goodbye to a site and a brand that we built and nurtured since May 2010. Over the last eight years, we’ve been blessed with the opportunity to work with the greatest team and to support the most wonderful clients anyone could ever ask for.

Temkin Group’s success was built totally on word of mouth. We never had anyone on our team with any sales responsibilities or sales goals, and we never made any outbound calls to sell our services. Here’s another interesting factoid: over the entire lifetime of our company, we never had to write off any revenue as uncollectible. Every one of our clients paid all of their invoices.

We enjoyed each and every day with Temkin Group… thank you!

And for the sake of posterity, I’ve captured a final image of the homepage.

Screen Shot 2019-06-27 at 12.30.48 PM

On the other hand, I’m absolutely thrilled.

The decision to join Qualtrics looks even better today than it did when we originally made it. The SAP acquisition of Qualtrics was certainly a curveball, but we’re even more excited about the future of Experience Management (“XM”) and the role that our team and the Qualtrics XM Institute we are creating will play in bringing it to life.

In addition, this was also a big win for the followers of our content.¬†We are now offering almost all of Temkin Group’s recent reports FOR FREE on the Qualtrics XM Institute page. That’s very cool!

Screen Shot 2019-06-27 at 4.33.23 PM

I invite you to continue to follow our team’s journey; not as Temkin Group, but as the Qualtrics XM Institute.

The bottom line: Goodbye Temkin Group. Hello Qualtrics XM Institute!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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