Closing And Welcoming The Year Of Humanity

Last year Temkin Group labelled 2018, The Year of Humanity. With all of the discord and tension throughout the world, it seemed like a good time to promote the following mindset:

  • Embrace diversity. Recognize our differences and find ways to treat people as individuals.
  • Extend compassion. Tune into the condition of the people around us and care about their well-being.
  • Express appreciation. Proactively look for and acknowledge the positive aspects of the world around us.

The focus on humanity seemed to resonate with a lot of people. Rather than moving on to another theme for the upcoming year, we’ve decided to double down on this critical topic and also make 2019, The Year of Humanity.”

I’ll be posting more on this topic. Here are some highlights from our existing humanity content:

As part of this year’s focus on humanity, I’ll also be supporting the 5 For The Fight, a non-profit organization that supports cancer research. When we were considering joining forces with Qualtrics, the company’s support of this great charity was one of the deciding factors in our decision. Feel free to join us in this great cause.

The bottom line: Let’s collectively improve humanity in 2019!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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