The Ultimate CX Infographic, 2018

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration.

Ultimate Customer Experience (CX) Infographic (Temkin Group)

Take a look at last year’s ultimate CX infographic.

Here are links to download different versions of the infographic:

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 thoughts on “The Ultimate CX Infographic, 2018”

  1. Hi Bruce. This is fantastic – many thanks. I’m curious about the companies in your research….b2c, b2b mix or? Perhaps you’ve outlined this somewhere and if so, I’d appreciate being pointed to it. SJF

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