The Ultimate CX Infographic, 2018

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration.

Ultimate Customer Experience (CX) Infographic (Temkin Group)

Take a look at last year’s ultimate CX infographic.

Here are links to download different versions of the infographic:

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

2 thoughts on “The Ultimate CX Infographic, 2018”

  1. Hi Bruce. This is fantastic – many thanks. I’m curious about the companies in your research….b2c, b2b mix or? Perhaps you’ve outlined this somewhere and if so, I’d appreciate being pointed to it. SJF

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