The Ultimate CX Infographic, 2018

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration.

Ultimate Customer Experience (CX) Infographic (Temkin Group)

Take a look at last year’s ultimate CX infographic.

Here are links to download different versions of the infographic:

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “The Ultimate CX Infographic, 2018”

  1. Hi Bruce. This is fantastic – many thanks. I’m curious about the companies in your research….b2c, b2b mix or? Perhaps you’ve outlined this somewhere and if so, I’d appreciate being pointed to it. SJF

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