Propelling Experience Design (Infographic)

In the report Propelling Experience Design Across An Organization, we examine how companies can best use a very important skill, experience design. This infographic provides an overview.

Here are links to download different versions of the infographic:

Here are some of the reports with data included in the infographic:

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 thoughts on “Propelling Experience Design (Infographic)”

  1. Beautiful info graphic! The companies self evaluation of their own capabilities (mediocre) is a bit higher than what we’ve seen in the past. I have a question about the first part: Customers are Emotionally Disengaged. The results are measured from Very Good to Very Poor. Shouldn’t that read Customers are Emotionally Engaged, then have a scale from Very true to Very false? Cheers!

    1. Alexander, thanks for your feedback on the infographic. The line “Customers are Emotionally Disengaged” is the section title that captures the essence of the data in that section. The underlying data represents the results of companies in our Temkin Emotion Ratings, from very good to very poor.

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