Why should you care about Employee Engagement? Because it fuels a virtuous cycle that drive customer experience and business success. Take a look…
Did you know that engaged employees are really, really valuable? Temkin Group’s research shows that when employees are highly engaged, they are much more likely to behave in ways that help your organization:
- They stay late at work if something needs to be done
- They help other people
- Do good things for the company, even when it’s not expected of them
- And they make recommendations about improvements
Don’t you want employees like that on your team?
Our research also shows that companies with more engaged employees deliver better customer experience.
That’s the first connection in what we call the Employee Engagement Virtuous Cycle.
Here’s how it works:
Engaged employees create great customer experiences, which in turn create more loyal customers. This leads to stronger financial results for the organization.
With happy customers, employees are prouder of their work, which lowers turnover rates. Collectively, this improves financial results and provides more resources for investing in employees.
Are you doing enough to fuel the front end of this virtuous cycle?
To raise employee engagement in your organization, visit Temkin Group, the employee engagement experts at StartWithEmployees.com.