Humanity: You Have A Choice (Video)

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.”

CX Sparks: Guides For Stimulating Customer Experience DiscussionsThis video is a great introduction to a discussion with your team. That’s why we’ve created a CX Sparks guide that you can download and use to lead a stimulating discussion.

Video Script:

Every day, every moment we have a choice…

We can be drawn into the negativity that we hear in the news and that we see in the world around us…
or we can take a different, more positive path…and stay focused on what’s most important, elevating our collective humanity.

This may seem like a lofty goal, but achieving it will only take small changes in how we interact with each other. As a matter of fact, we can raise the level of humanity by simply doing three things:

  • First, we need to embrace diversity. Let’s not only respect our differences, but also find ways to appreciate each other as wonderfully unique individuals.
  • Second, let’s extend compassion to all of the people around us who can benefit from our care and comfort.
  • And finally, we need to express appreciation. All of us should seek opportunities to look for and acknowledge the positive aspects of the world and the people around us.

That’s all it takes for us to collectively boost humanity: embrace diversity, extend compassion, and express appreciation.

You have a choice!

Please join Temkin Group in making 2018 “The Year of Humanity

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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