Humanity: You Have A Choice (Video)

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.”

CX Sparks: Guides For Stimulating Customer Experience DiscussionsThis video is a great introduction to a discussion with your team. That’s why we’ve created a CX Sparks guide that you can download and use to lead a stimulating discussion.

Video Script:

Every day, every moment we have a choice…

We can be drawn into the negativity that we hear in the news and that we see in the world around us…
or we can take a different, more positive path…and stay focused on what’s most important, elevating our collective humanity.

This may seem like a lofty goal, but achieving it will only take small changes in how we interact with each other. As a matter of fact, we can raise the level of humanity by simply doing three things:

  • First, we need to embrace diversity. Let’s not only respect our differences, but also find ways to appreciate each other as wonderfully unique individuals.
  • Second, let’s extend compassion to all of the people around us who can benefit from our care and comfort.
  • And finally, we need to express appreciation. All of us should seek opportunities to look for and acknowledge the positive aspects of the world and the people around us.

That’s all it takes for us to collectively boost humanity: embrace diversity, extend compassion, and express appreciation.

You have a choice!

Please join Temkin Group in making 2018 “The Year of Humanity

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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