Temkin Experience Ratings Industry Snapshot: Parcel Delivery

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. consumers. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Fedex and UPS earn top customer experience (CX) score for parcel delivery services, according to 8th annual Temkin Experience Ratings of 318 companies.

Congratulations to FedEx and UPS for earning the top customer experience scores in the parcel delivery industry.

You can download the free report or purchase the dataset.

Fedex and UPS earn top customer experience (CX) score for parcel delivery services, according to 8th annual Temkin Experience Ratings of 318 companies.Fedex and UPS earn top customer experience (CX) score for parcel delivery services, according to 8th annual Temkin Experience Ratings of 318 companies.

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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