BlackRock CEO Shares A Sense of Purpose. Hallelujah!

Every once in a while, there’s a signal that things are changing. I hope that this is one of those moments.

Larry Fink, Founder, Chairman and Chief Executive Officer of BlackRock, recently sent out his annual letter to CEOs. This year, it was titled, A Sense of Purpose. I urge everyone to read it. Here’s an excerpt:

Society is demanding that companies, both public and private, serve a social purpose. To prosper over time, every company must not only deliver financial performance, but also show how it makes a positive contribution to society. Companies must benefit all of their stakeholders, including shareholders, employees, customers, and the communities in which they operate.

I totally agree!

Companies have a responsibility to all of their stakeholders, not just to a narrow set of needs (financial returns) for a subset of its stakeholders (shareholders). This perspective is part of what has fueled what I callĀ Modernized Leadership, which is a rethinking of outdated management practices.

Fink’s letter is particularly powerful given that Blackrock is the world’s largest asset manager. When investors take a longer-term point of view, they recognize that the creation of true value is driven by a commitment to a strong sense of purpose. As Fink says…

Without a sense of purpose, no company, either public or private, can achieve its full potential. It will ultimately lose the license to operate from key stakeholders. It will succumb to short-term pressures to distribute earnings, and, in the process, sacrifice investments in employee development, innovation, and capital expenditures that are necessary for long-term growth.

Why is purpose so important? This video shows its power:

Purpose has been one of Temkin Group’s core themes for many years, so we have a lot of content on the topic. If you’re interested in becoming a more purposeful leader, I suggest you start here:

Having a sense of purpose isn’t just a notion reserved for CEOs and leaders, its applicable to everyone. We all share the responsibility for making the world around us a better place. With that in mind, I urge you to join Temkin Group in making 2018 The Year of Humanity.

2018 The Year of Humanity (Temkin Group)

The bottom line: We can make this a moment of change.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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