Happy MLK Day in The Year of Humanity!

Happy MLK Day!

Martin Luther King Jr. Wikipedia Page
Source: Wikipedia

Every year on this day I like to celebrate lessons that we can learn from Martin Luther King, Jr. This year, I’ll focus on this quote:

We must live together as brothers or perish together as fools

This line is from King’s commencement address at Oberlin College in 1965 titled, Remaining Awake Through a Great Revolution. Here’s a bit more of the speech that surrounded that quote:

What we are facing today is the fact that through our scientific and technological genius we’ve made of this world a neighborhood. And now through our moral and ethical commitment we must make of it a brotherhood. We must all learn to live together as brothers – or we will all perish together as fools. This is the great issue facing us today. No individual can live alone; no nation can live alone. We are tied together.

It’s amazing to me that King’s words from this speech are as relevant today as they were when he delivered them more than 50 years ago.

Unfortunately, many of our current political leaders promote partisan, divisive agendas. Instead of demonstrating genuine concern and caring for the people to whom they serve, they cater to the most ideologically extreme members of their base. As a result, it’s a challenge to accomplish even clearly humane activities like passing a DACA bill (to allow children born in the U.S. to remain in the U.S.).

Let’s choose to not follow their example. Instead of treating every interaction as if it’s a fight between “us and them,” let’s act as if every person is our brother (or sister). We can collectively make a difference.

Temkin Group has labeled 2018 The Year of Humanity. Join us in making it a reality.

Join Temkin Group in making 2018 the Year of Humantiy

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One thought on “Happy MLK Day in The Year of Humanity!”

  1. Bruce…I like your words today and would also add that we should work to find civility among ourselves and our society…it has been absent too long.

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