An Exciting Year For Temkin Group Research

As the year winds down, it’s fun to look back and appreciate what’s been done. As you can see in the chart below, Temkin Group published a lot of interesting research in 2017.

I’m very proud of what our team accomplished. We used many different research approaches (e.g., best practice interviews, company surveys, and large-scale consumer studies) to deliver insights about customer experience that shaped the thinking and actions of 1,000s of professionals around the world. The topics covered a number of areas, including:

Temkin Group's Customer Experience Research Published in 2017

Next year should be even more exiting. We’re already working on research that examines the evolution of experience design, identifies ways to leverage artificial intelligence, best practices for motivating employees, lessons learned from award winning CX programs, and the CX plans of large companies.

As you think through your 2018 plans, consider a Temkin Group Research & Advisory Subscription that provides access to all of our research and also includes a strategy session and ad-hoc advice to support your efforts throughout the year.

The bottom line: We’re looking forward to exciting new research in 2018!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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