An Exciting Year For Temkin Group Research

As the year winds down, it’s fun to look back and appreciate what’s been done. As you can see in the chart below, Temkin Group published a lot of interesting research in 2017.

I’m very proud of what our team accomplished. We used many different research approaches (e.g., best practice interviews, company surveys, and large-scale consumer studies) to deliver insights about customer experience that shaped the thinking and actions of 1,000s of professionals around the world. The topics covered a number of areas, including:

Temkin Group's Customer Experience Research Published in 2017

Next year should be even more exiting. We’re already working on research that examines the evolution of experience design, identifies ways to leverage artificial intelligence, best practices for motivating employees, lessons learned from award winning CX programs, and the CX plans of large companies.

As you think through your 2018 plans, consider a Temkin Group Research & Advisory Subscription that provides access to all of our research and also includes a strategy session and ad-hoc advice to support your efforts throughout the year.

The bottom line: We’re looking forward to exciting new research in 2018!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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