An Exciting Year For Temkin Group Research

As the year winds down, it’s fun to look back and appreciate what’s been done. As you can see in the chart below, Temkin Group published a lot of interesting research in 2017.

I’m very proud of what our team accomplished. We used many different research approaches (e.g., best practice interviews, company surveys, and large-scale consumer studies) to deliver insights about customer experience that shaped the thinking and actions of 1,000s of professionals around the world. The topics covered a number of areas, including:

Temkin Group's Customer Experience Research Published in 2017

Next year should be even more exiting. We’re already working on research that examines the evolution of experience design, identifies ways to leverage artificial intelligence, best practices for motivating employees, lessons learned from award winning CX programs, and the CX plans of large companies.

As you think through your 2018 plans, consider a Temkin Group Research & Advisory Subscription that provides access to all of our research and also includes a strategy session and ad-hoc advice to support your efforts throughout the year.

The bottom line: We’re looking forward to exciting new research in 2018!

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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