Our Nation Needs More Purposeful Leaders

I’m sorry about this somewhat political post (you can stop reading it now if you like), but I feel as though we all have a responsibility to speak up.

I’ve become saddened by the apparent rise of hate across the U.S. Instead of embracing the strength of our diversity, our country seems to be giving rise to hateful rhetoric and policies that target minority groups.

As an American, I believe that this is intolerable. We are a great nation because of our diversity, not in spite of it.

To paraphrase Martin Luther King, Jr., I have a dream that we can live in a society where people are not judged by their religion, race, color, gender, or ethnicity, but by the content of their character.

While I’m not an expert on politics, I’ve spent a lot of time studying leadership. I believe that the leader of a great nation must demonstrate a competency that Temkin Group calls Purposeful Leadership. My hope is that the leaders of our country can better demonstrate these five P’s of purposeful leaders:

  • Persuasive: Don’t just say that we should be doing something, make the case for why it’s good for all citizens and important for the future of the country.
  • Passionate: Don’t motivate people by scaring them, provide a compelling view of the future that inspires hope.
  • Propelling: Don’t focus on your personal needs and ego, empower and enable the people who work for you and around you to be successful.
  • Positive: Don’t focus on finding flaws and blaming people, motivate them by showing appreciation for their successes.
  • Persistent: Don’t adjust your statements to meet the needs of the day, be very clear about your values and always act consistently with them.

The bottom line: The U.S. is a great country because of its inclusive diversity.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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