CX Institute eLearning Module Teasers

We recently introduced the CX Institute, which provides online training that creates a customer-centric mindset in employees across an organization. The CX Institute currently offers two eLearning modules, which can be deployed across a company or purchased individually: Customer Experience Foundations and Creating A Customer-Centric Culture.

We just created these teaser videos to provide a sense of what’s in each course…

eLearning Module: Customer Experience Foundations

This interactive online course is meant for just about everyone in your organization, from front-line supervisors to senior executives. It helps people understand what customer experience is, why it’s important, and recognize their personal role in delivering great customer experience.

eLearning Module: Creating A Customer-Centric Culture

This interactive online course is meant for leaders across organizations who are collectively needed to drive change in your culture. The training demystifies culture and provides a framework for creating and sustaining a more customer-centric organization.

The bottom line: Create a customer-centric mindset with CX Institute training!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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