CX Institute eLearning Module Teasers

Visit the Customer Experience Institute for online CX trainingWe recently introduced the CX Institute, which provides online training that creates a customer-centric mindset in employees across an organization. The CX Institute currently offers two eLearning modules, which can be deployed across a company or purchased individually: Customer Experience Foundations and Creating A Customer-Centric Culture.

CX Institute online customer experience training

We just created these teaser videos to provide a sense of what’s in each course…

eLearning Module: Customer Experience Foundations

This interactive online course is meant for just about everyone in your organization, from front-line supervisors to senior executives. It helps people understand what customer experience is, why it’s important, and recognize their personal role in delivering great customer experience.

eLearning Module: Creating A Customer-Centric Culture

This interactive online course is meant for leaders across organizations who are collectively needed to drive change in your culture. The training demystifies culture and provides a framework for creating and sustaining a more customer-centric organization.

Visit the Customer Experience Institute for online CX trainingCXInstitute.com

The bottom line: Create a customer-centric mindset with CX Institute training!

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 thoughts on “CX Institute eLearning Module Teasers”

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.