Introducing The Customer Experience (CX) Institute

I’m very excited to announce the launch of the Customer Experience (CX) Institute

The CX Institute helps organizations become customer-centric. It provides leaders across your organization (from first-line supervisors to senior executives) with the knowledge, skills, & mindset required for an organization to become more customer centric.

We developed our training to engage all levels of leaders, regardless how much they currently know about customer experience. It combines Temkin Group’s deep expertise in creating customer-centric organizations with leading-edge eLearning design techniques.

CX Institute will initially have two areas of offerings:

And we have two initial learning journeys, Customer Experience Fundamentals and Creating a Customer-Centric Culture.

Here’s a short recorded webinar about the CX Institute.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

2 thoughts on “Introducing The Customer Experience (CX) Institute”

    1. Hi Kathryn: While customer experience professionals (who may be CCXPs or interested in getting their CCXPs) may find this training valuable, they are not the target audience. The CX Institute training is focused on employees across an organization who need to be a part of the change, but aren’t focused on customer experience as a full-time responsibility. So the training is aimed at helping 100s or 1,000s of employees understand the role that they play in making the organization more customer-centric.

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