Introducing The Customer Experience (CX) Institute

I’m very excited to announce the launch of the Customer Experience (CX) Institute

The CX Institute helps organizations become customer-centric. It provides leaders across your organization (from first-line supervisors to senior executives) with the knowledge, skills, & mindset required for an organization to become more customer centric.

We developed our training to engage all levels of leaders, regardless how much they currently know about customer experience. It combines Temkin Group’s deep expertise in creating customer-centric organizations with leading-edge eLearning design techniques.

CX Institute will initially have two areas of offerings:

And we have two initial learning journeys, Customer Experience Fundamentals and Creating a Customer-Centric Culture.

Here’s a short recorded webinar about the CX Institute.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 thoughts on “Introducing The Customer Experience (CX) Institute”

    1. Hi Kathryn: While customer experience professionals (who may be CCXPs or interested in getting their CCXPs) may find this training valuable, they are not the target audience. The CX Institute training is focused on employees across an organization who need to be a part of the change, but aren’t focused on customer experience as a full-time responsibility. So the training is aimed at helping 100s or 1,000s of employees understand the role that they play in making the organization more customer-centric.

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