Introducing The Customer Experience (CX) Institute

I’m very excited to announce the launch of the Customer Experience (CX) Institute

The CX Institute helps organizations become customer-centric. It provides leaders across your organization (from first-line supervisors to senior executives) with the knowledge, skills, & mindset required for an organization to become more customer centric.

We developed our training to engage all levels of leaders, regardless how much they currently know about customer experience. It combines Temkin Group’s deep expertise in creating customer-centric organizations with leading-edge eLearning design techniques.

CX Institute will initially have two areas of offerings:

And we have two initial learning journeys, Customer Experience Fundamentals and Creating a Customer-Centric Culture.

Here’s a short recorded webinar about the CX Institute.

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “Introducing The Customer Experience (CX) Institute”

    1. Hi Kathryn: While customer experience professionals (who may be CCXPs or interested in getting their CCXPs) may find this training valuable, they are not the target audience. The CX Institute training is focused on employees across an organization who need to be a part of the change, but aren’t focused on customer experience as a full-time responsibility. So the training is aimed at helping 100s or 1,000s of employees understand the role that they play in making the organization more customer-centric.

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