We released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here’s a link to FAQ’s about the Ratings.
As a follow-up, we published blog posts that examine the results for each of the 20 industries. You can see links to all of those industry snapshots below:
> Airlines
> Auto Dealers
> Banks
> Computers & Tablets
> Credit Card Issuers
> Fast Food Chains
> Health Plans
> Hotels & Rooms
> Insurance Carriers
> Investment Firms
> Parcel Delivery Services
> Rental Cars & Transport
> Retailers
> Software Firms
> Streaming Media
> Supermarkets
> TV Service & ISPs
> TVs & Appliances
> Utilities
> Wireless Carriers
Bruce – I am a huge fan of your firms work. I’d love to collaborate with you on developing/adding healthcare to this study. Consumerism is rattling healthcare similar to the digital retail era in the early 2000’s. Happy to discuss more.
Shawn R Smith, MBA, CPXP
Vice President Patient Experience Christiana Care Health System
Sent from my iPhone
Hi Shawn: Thanks for the nice note. We have health plans, but haven’t figured out a good approach for including H/C providers in our study. There just aren’t enough national “brands” and our methodology would not uncover enough respondents for regional or local providers. I’d be happy to hear about ideas yo might have for a national-level study.
Bruce, just curious, as my wife works in customer service for the largest ready-to-assemble furniture manufacturer, Sauder Woodworking, a privately held firm. Has your company ever done an evaluation on their customer service?
Hi Dennis, we don’t have any data on Saunder Woodworking. We haven’t done any ratings in that sector.