We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.
Georgia Power delivers the best customer experience in the utilities industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.
Georgia Power took the top spot out of the 19 utilities included in this year’s ratings, earning a score of 78% and coming in 28th place overall out of 331 companies across 20 industries. Alabama Power Company and TXU Energy tied for second place, each receiving a score of 75% and an overall rank of 60th.
Overall, the utilities industry averaged a 68% rating in the 2017 Temkin Experience Ratings and tied for 10th place out of 20 industries. The average rating of the industry improved by 11 percentage-points between 2016 and 2017, going from 57.3% to 67.9%.
Of the 15 companies in this industry that were included in both the 2016 Ratings and the 2017 Ratings, all of them saw their scores increase over the last year. Columbia Natural Gas improved the most, gaining 27 points, while Southern California Gas Company and Consolidated Edison of New York improved the least, each gaining only four points.