US Cellular Earns Top Customer Experience Ratings for Wireless Carriers

Temkin Experience RatingsWe recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.

US Cellular delivers the best customer experience in the wireless industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.

US Cellular took the top spot out of the nine wireless carriers included in this year’s ratings, earning a score of 71% and coming in 137th place overall out of 331 companies across 20 industries. TracFone and Verizon Wireless tied for second place, each earning a score of 67% and an overall rank of 206th.

Overall, the wireless industry averaged a 65% rating in the 2017 Temkin Experience Ratings and tied for 16th place out of 20 industries. The average rating of the industry improved by eight percentage-points between 2016 and 2017, going from 57.6% to 65.5%.

Of the seven wireless carriers included in the Ratings both last year and this year, six improved their score. AT&T and T-Mobile improved

See our FAQs about the Temkin Experience Ratings.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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