US Cellular Earns Top Customer Experience Ratings for Wireless Carriers
March 28, 2017 Leave a comment
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.
US Cellular delivers the best customer experience in the wireless industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.
US Cellular took the top spot out of the nine wireless carriers included in this year’s ratings, earning a score of 71% and coming in 137th place overall out of 331 companies across 20 industries. TracFone and Verizon Wireless tied for second place, each earning a score of 67% and an overall rank of 206th.
Overall, the wireless industry averaged a 65% rating in the 2017 Temkin Experience Ratings and tied for 16th place out of 20 industries. The average rating of the industry improved by eight percentage-points between 2016 and 2017, going from 57.6% to 65.5%.
Of the seven wireless carriers included in the Ratings both last year and this year, six improved their score. AT&T and T-Mobile improved