TV Service Providers & ISPs Earn The Lowest Customer Experience Ratings
March 28, 2017 Leave a comment
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.
AOL earned the highest customer experience score in the TV/Internet Service Providers industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.
Overall, however, the TV/Internet Service Provider industry averaged a 54% rating and come in last place out of 20 industries despite the average rating of the industry improving by seven percentage-points between 2016 and 2017.
The ratings for all providers increased between 2016 and 2017, with the exception of Cox Communications, whose score declined by one point. Charter Communications improved the most as it gained 12 points in the last year.