Netflix and Spotify Earn Top Customer Experience Ratings for Streaming Media
March 23, 2017 Leave a comment
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.
Netflix and Spotify deliver the best customer experience in the streaming media industry, according to the 2017 Temkin Experience Ratings.
Netflix and Spotify tied for the top spot out of the 16 streaming media companies included in this year’s ratings, each earning a score of 74% and coming in 74th place overall out of 331 companies across 20 industries. This is the first year that streaming media companies were included in the Ratings.
Overall, the streaming media industry averaged a 70% rating in the 2017 Temkin Experience Ratings and tied for 6th place out of 20 industries.