Prudential and USAA Earn Top Customer Experience Ratings for Insurers
March 21, 2017 Leave a comment
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.
Prudential and USAA deliver the best customer experience in the insurance industry, according to the 2017 Temkin Experience Ratings.
Prudential and USAA tied for the top spot out of the 16 insurers included in this year’s ratings, each earning a score of 76% and coming in 47th place overall out of 331 companies across 20 industries. USAA has earned the highest score for insurers every year since the Ratings began in 2011, and this is Prudential’s first year included in the rankings.
Overall, the insurance industry averaged a 68% rating in the 2017 Temkin Experience Ratings and tied for 10th place out of 20 industries. The average rating of the industry increased by seven percentage-points between 2016 and 2017, going from 61.3% to 68.5%.
The ratings for all insurers increased between 2016 and 2017. 21st Century and American Family improved the most, each gaining 20 points, while The Hartford improved the least, gaining only one point.