Free Customer Experience Training For Non-Profit Organizations

1701_nonprofitscholarshipprogram2I’m really excited to announce that Temkin Group has launched its Non Profit Scholarship Program (NPSP).

During 2017, the company will provide free enrollment to its U.S. workshops for up to 20 employees of non-profit institutions. The NPSP will enable these employees to gain access to customer experience training that their organizations may not have been able to afford.

Temkin Group recently labeled 2017, “The Year of Purpose.” As part of the company’s commitment to elevating purpose, it launched the NPSP to help non-profit institutions better deliver on their missions. By providing access to its world-class customer experience workshops, Temkin Group hopes to provide employees in non-profit organizations with the skills and knowledge to deliver better experiences to their constituents, whether they’re customers, members, patients, visitors, students, or donors.

Any employee of a 501(c) organization with an operating budget of at least $10 million can apply for the NPSP at TemkinGroup.com/scholarship. Temkin Group will chose winners of the scholarships based on its assessment of the value that the workshops will have on the applicants and their organizations.

NPSP winners will be provided free tuition ($1,895 value) to attend any of Temkin Group’s public enrollment workshops in the U.S. throughout 2017. Here is the current schedule for workshops during the remainder of the year.

  • June 14 & 15, 2017 in Boston: Mapping and Improving Your Customers’ Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
  • August 16 & 17, 2017 in Boston: Driving Customer Experience Transformation. This workshop provides attendees with the knowledge and skills to become change agents and drive their organizations to be more customer-centric.
  • October 24 & 25, 2017 in Boston: Mapping and Improving Your Customers’ Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
  • December 4 & 5, 2017 in San Diego: Driving Customer Experience Transformation.This workshop provides attendees with the knowledge and skills to become change agents and drive their organizations to be more customer-centric.

For more information about the NPSP or to apply for a scholarship, visit TemkinGroup.com/scholarship.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

3 thoughts on “Free Customer Experience Training For Non-Profit Organizations”

  1. That’s great … for US!
    What about foreign countries (i.e. France).
    Do you plan launching web conference for non US people?

    It would be fantastic for us!

    Thanks

    Xavier

  2. Soy de Argentina, me fascina todo lo relacionado con la Experiencia al cliente, y con Atención al cliente, es una lastima que las becas sean sólo para EEUU.

    Solo les solicito si tienen material de lectura me lo pueden hacer llegar a mi mail.
    natiafonso@yahoo.com.ar

    Muchas Gracias!

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