Free Customer Experience Training For Non-Profit Organizations

1701_nonprofitscholarshipprogram2I’m really excited to announce that Temkin Group has launched its Non Profit Scholarship Program (NPSP).

During 2017, the company will provide free enrollment to its U.S. workshops for up to 20 employees of non-profit institutions. The NPSP will enable these employees to gain access to customer experience training that their organizations may not have been able to afford.

Temkin Group recently labeled 2017, “The Year of Purpose.” As part of the company’s commitment to elevating purpose, it launched the NPSP to help non-profit institutions better deliver on their missions. By providing access to its world-class customer experience workshops, Temkin Group hopes to provide employees in non-profit organizations with the skills and knowledge to deliver better experiences to their constituents, whether they’re customers, members, patients, visitors, students, or donors.

Any employee of a 501(c) organization with an operating budget of at least $10 million can apply for the NPSP at TemkinGroup.com/scholarship. Temkin Group will chose winners of the scholarships based on its assessment of the value that the workshops will have on the applicants and their organizations.

NPSP winners will be provided free tuition ($1,895 value) to attend any of Temkin Group’s public enrollment workshops in the U.S. throughout 2017. Here is the current schedule for workshops during the remainder of the year.

  • June 14 & 15, 2017 in Boston: Mapping and Improving Your Customers’ Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
  • August 16 & 17, 2017 in Boston: Driving Customer Experience Transformation. This workshop provides attendees with the knowledge and skills to become change agents and drive their organizations to be more customer-centric.
  • October 24 & 25, 2017 in Boston: Mapping and Improving Your Customers’ Journey. This workshop provides attendees with the insights and tools to use customer journey mapping, an important customer experience capability.
  • December 4 & 5, 2017 in San Diego: Driving Customer Experience Transformation.This workshop provides attendees with the knowledge and skills to become change agents and drive their organizations to be more customer-centric.

For more information about the NPSP or to apply for a scholarship, visit TemkinGroup.com/scholarship.

About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

3 Responses to Free Customer Experience Training For Non-Profit Organizations

  1. Xavier CLERFEUILLE says:

    That’s great … for US!
    What about foreign countries (i.e. France).
    Do you plan launching web conference for non US people?

    It would be fantastic for us!

    Thanks

    Xavier

  2. Natalia Afonso says:

    Soy de Argentina, me fascina todo lo relacionado con la Experiencia al cliente, y con Atención al cliente, es una lastima que las becas sean sólo para EEUU.

    Solo les solicito si tienen material de lectura me lo pueden hacer llegar a mi mail.
    natiafonso@yahoo.com.ar

    Muchas Gracias!

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