In case you missed some of Temkin Group’s research, here’s a recap of our 2016 publications.
In 2016, we surveyed 20,000 U.S. consumers, 800 IT decision makers, 300 HR professionals, and more than 2,500 other professionals. We also had detailed interviews with more than 150 professionals. All of this research led to reports covering best practices, trends, assessments, benchmarks, and business impact.
We have even more exciting research lined up for 2017 (and a new look for our reports)!
The bottom line: We want to help you drive CX change.