Only 26% of U.S. Employees are Highly Engaged. How Engaged are Your Employees?

In our latest Employee Engagement Benchmark, we found that only 26% of U.S. employees are highly engaged.

1609ee_fewemployeesarehighlyengagedHow do we measure employee engagement?

Several years ago, we examined the attitudes that drive engagement levels of employees. Our goal was to identify a small group of key drivers and create a simple measurement for employee engagement. That led to the creation of the Temkin Employee Engagement Index (TEEI).

1609ee_teeiThe TEEI is based on the degree to which employees agree with these three statements:

  1. I understand the overall mission of my company
  2. My company asks for my feedback and acts upon my input
  3. My company provides me with the training and the tools that I need to be successful

Our research shows that engaged employees are an enormous asset. Compared with disengaged employees, highly engaged employees are more than four times as likely to recommend the company’s products and services and do something good for the company that is not expected of them, 2.5 times as likely to stay at work late if something needs to be done after the normal workday ends, and seven times as likely to recommend that a friend or relative apply for a job at their company.

If you’re looking for a simple, actionable metric around employee engagement, feel free to use the TEEI. We also have other great content on our Employee Engagement Resources Page.

The bottom line: Are you focusing enough on employee engagement?

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.

Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.

My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.

I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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