The Rise of Mobile CX (Infographic)
November 9, 2016 Leave a comment
I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. It pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State of CX Metrics, 2015.
You can download (and print) this infographic in different forms:
- Infographic: infographic in pdf, infographic in jpg
- Poster (12″ x 24″): poster in pdf, poster in jpg
The bottom line: Make sure you have plans to be mobile first.