Resources To Prepare For Your CX Certification

ccxp_logoI’m extremely proud to be a Certified Customer Experience Professional (CCXP). One of the reasons is that this certification encourages CX professionals to build and maintain their expertise at a high level, which will raise the overall quality of CX across organizations. So my hope is that more qualified CX professionals will join the ranks of CCXPs.

If you’re thinking about going for your certification, check the requirements and resources on the CCXP site. If you’re qualified, then you’ll need to take a test that examines your knowledge across six areas. To help prepare for that examination, you can find posts on this blog that correspond to those elements:

How should you use this material? I suggest that you look through the CCXP exam blueprint and identify which of the six areas you are least comfortable with. Then spend time looking through our content in that area.

The bottom line: Good luck with your CCXP certification!

 

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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