Temkin Group is Coming to Australia… Join Us!


For years, I’ve been getting emails asking “when will Temkin Group come to Australia?” We’ve wanted to go for a while (for both personal and professional reasons), but it just hasn’t worked with our schedules.

Well, it’s finally happening. Aimee, Karen, and I will be heading to Australia in August!

Do you want to see us while we’re there? Here are some opportunities:

  • Sydney, 3 August: Workshop: CX Leadership Bootcamp (AU$1495)
    Register for this unique learning opportunity. During this one-day intensive Temkin Group workshop, attendees will learn leading edge approaches to building a customer-centric culture and designing experiences that create lasting memories with customers. This hands-on bootcamp includes lectures, self-assessments, and small group exercises. You will be able to take many of the exercises and tools that we use in the session and use them within your organization.
  • Melbourne, 8-9 August: Conference: Customer Experience Tech Fest 
    Join me at this exciting conference where I will deliver a keynote address on how to infuse emotion back into customer experience. Come see my first speech in Australia! I’m looking forward to the entire event and hearing the other great speakers, as the agenda looks fantastic.
  • Melbourne, 11-12 AugustWorkshop: Mapping & Improving Your Customers’ Journey (AU$2595)
    Register for this unique learning opportunity. During this two-day Temkin Group workshop (which regularly sells out in the U.S.) attendees will learn how to master a very important customer experience tool, customer journey mapping. During this hands-on experience, attendees will go through the process of creating portions of a customer journey map. You will be able to use Temkin Group templates within your organization after the workshop.

We have some limited availability to work with companies beyond these times, so send us a note (info@temkingroup.com) if you’re interested in us helping your CX efforts. Some good ways to leverage our visit is to have an interactive discussion with your leadership team, deliver an educational speech, or review your CX plans. We can even deliver an in-house workshop.

We’re looking forward to seeing our Australian friends in August!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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