In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Given that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.
Want more information on Customer Journey Thinking? Check out the post, Five Questions That Drive Customer Journey Thinking.
And don’t forget to join the Intensify Emotion Movement.