Quick Take: Start Talking About Emotion (Video)
April 18, 2016 Leave a comment
In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.
For more information on the Five A’s of an emotional response, check out this post: Customer Responses, From Angry To Adoring.
And, I urge you to join the Intensify Emotion Movement.