Quick Take: We Need More Qualitative Research (Video)
April 15, 2016 1 Comment
In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.
I urge you to join the Intensify Emotion Movement.