Quick Take: Customer Experience: Success, Effort, and Emotion (Video)
April 7, 2016 Leave a comment
In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.
If you enjoyed this video, you may want to check out another one: What is Customer Experience?
I urge you to join the Intensify Emotion Movement.