Winners: 2016 CX Vendor Excellence Awards


Temkin Group announces the winners the 2016 Customer Experience Vendor Excellence AwardsMaritzCX, Medallia, Potentiate, Rant & Rave, and Walker Information.

Here are descriptions of the winners from their applications (unedited):


MaritzCX provides software and services that help organizations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process.


Medallia® is the leading Customer Experience Management company that is trusted by hundreds of the world’s leading brands to help them to consistently create great experiences for their customers. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires.


Potentiate is a data intelligence company combining next generation technology and fresh thinking. We provide data driven platforms designed to transform our clients’ businesses. At the core of what we do is a deep understanding of market research and leading edge technology. This is what makes us different. We are neither a research company grappling with technology nor a technology company grappling with research. We are a data intelligence company that is committed to driving decision making through the power of data and technology. We leverage these strengths to deliver impactful customer experience management solutions for our clients.

Rant & Rave:

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

Walker Information:

Walker is a customer experience consulting firm. Helping businesses for more than 75 years, Walker’s team of seasoned consultants provides tailored, comprehensive solutions to help companies achieve their business objectives. Walker implements customer experience initiatives with leading B-to-B companies to increase customer retention, streamline processes, improve quality, strengthen relationships, and accelerate growth. Walker provides a broad and unique range of services including strategic planning, advanced analytics, cutting-edge technology, expert consultation, innovative communication services, and end-to-end program management to deliver results for our clients. And our approach works – Walker clients outperform the market by more than six to one!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: