Winners: 2016 CX Vendor Excellence Awards


Temkin Group announces the winners the 2016 Customer Experience Vendor Excellence AwardsMaritzCX, Medallia, Potentiate, Rant & Rave, and Walker Information.

Here are descriptions of the winners from their applications (unedited):


MaritzCX provides software and services that help organizations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process.


Medallia® is the leading Customer Experience Management company that is trusted by hundreds of the world’s leading brands to help them to consistently create great experiences for their customers. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires.


Potentiate is a data intelligence company combining next generation technology and fresh thinking. We provide data driven platforms designed to transform our clients’ businesses. At the core of what we do is a deep understanding of market research and leading edge technology. This is what makes us different. We are neither a research company grappling with technology nor a technology company grappling with research. We are a data intelligence company that is committed to driving decision making through the power of data and technology. We leverage these strengths to deliver impactful customer experience management solutions for our clients.

Rant & Rave:

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

Walker Information:

Walker is a customer experience consulting firm. Helping businesses for more than 75 years, Walker’s team of seasoned consultants provides tailored, comprehensive solutions to help companies achieve their business objectives. Walker implements customer experience initiatives with leading B-to-B companies to increase customer retention, streamline processes, improve quality, strengthen relationships, and accelerate growth. Walker provides a broad and unique range of services including strategic planning, advanced analytics, cutting-edge technology, expert consultation, innovative communication services, and end-to-end program management to deliver results for our clients. And our approach works – Walker clients outperform the market by more than six to one!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.