Intensify Emotion Challenge: $1,000 For Great Ideas


I’m happy to announce the kick-off of our #IntensifyEmotion campaign. It’s part of our celebration of 2016 as “The Year of Emotion.” Visit our Intensify Emotion™ page for valuable resources, and to learn how you can participate in our $1,000 challenge (and potentially win an Amazon gift card).

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I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: